Return Policy

CUSTOMER PROTECTION

Return & Refund Policy

Fitvetsit is committed to providing a simple and reliable shopping experience. This policy explains our return requirements, refund process, and customer support procedures.

Last updated: August 11, 2026

RETURN POLICY NOTICE

We aim to make every purchase experience safe and enjoyable. Returns are accepted according to the following requirements and conditions.

1. Return Eligibility Requirements

Return requests must be submitted within 30 days after the delivery date of your order.

Items are eligible for return only when they meet the following conditions:

  • The product remains unused, uninstalled, and in original condition.
  • The original packaging, accessories, and included materials are complete.
  • The product has not been modified, damaged, or altered after delivery.
  • A valid proof of purchase or order number is required.

Items Not Eligible For Return

  • Products damaged due to improper installation or use.
  • Customized or personalized items.
  • Products without original packaging or accessories.
  • Items returned without prior approval.

2. Return Request Process

To request a return, please contact the Fitvetsit Customer Care team at:

service@fitvetsit.com

Please include the following information:

  1. Order number.
  2. Reason for return.
  3. Product photos if the item is damaged or defective.
  4. Any additional details that help us review your request.

Once approved, our team will provide return instructions and the next steps.

3. Return Shipping Cost Responsibility

Customer Preference Returns

For returns caused by personal preference, incorrect selection, or change of mind, customers are responsible for return shipping costs.

Product Issue Returns

If an item arrives damaged, defective, or incorrect, Fitvetsit will review the situation and provide an appropriate solution.

4. Refund Processing Procedure

After your returned item has been received and inspected:

  1. We will send a confirmation email regarding the refund review.
  2. Approved refunds will be processed through the original payment method.
  3. Processing time may vary depending on your payment provider.

Please note that banks or payment platforms may require additional processing time before funds appear in your account.

5. Product Exchange Service

If you would like to exchange your purchased mirror for another design, please contact our customer service team.

Exchange requests are subject to product availability and return eligibility requirements.

6. Damaged or Defective Items

If your product arrives damaged, defective, or different from your order, please contact us as soon as possible.

Please provide order details and clear photos showing the issue. Our team will review the information and provide a suitable resolution.

7. Order Cancellation Policy

Customers may request order cancellation before the order has entered the shipping process.

Once an order has been shipped, cancellation requests may no longer be accepted and customers may need to follow the return process.

8. Customer Support Commitment

"At Fitvetsit, every artistic mirror deserves careful attention. We are committed to helping customers enjoy a smooth and confident shopping experience."

Contact Information

Fitvetsit Customer Care
Email: service@fitvetsit.com